Attensity released Attensity Analyze 6.0, the next generation in customer analytics and engagement applications. The release sets new industry standards for accuracy, scalability and ease of use, making it possible for large enterprise organizations to analyze high volumes of customer conversations across multiple channels - including social media, emails, survey responses, text messages, CRM notes and more - and quickly extract valuable insights to drive business decisions.
The new Attensity release delivers key capabilities designed to help business users analyze large volumes of customer conversations across multiple channels, and quickly extract business-critical insights.
Industry's Most Accurate Analytics
Analyze 6.0 includes sophisticated analytics that make it possible for organizations to extract unprecedented business insights from customer conversations, including customer behavior profiling, detailed sentiment analysis, root cause of issues, hotspotting (emerging issues), Net Promoter analysis, predictive analytics and more.
Drag-and-Drop Visualization and Reporting Widgets With its turnkey reporting wizard and analysis tools, Analyze 6.0 offers a drag-and-drop approach and out-of-the-box widgets that allow users to quickly and easily build ad hoc reports around key themes, such as customer sentiment, product and service issues, intent to churn, emerging trends, and more. In addition, a comprehensive set of out-of-the-box reports and dashboards help users to start gaining insights in a matter of minutes.
Built for Enterprise CEM
Analyze 6.0 improves upon previous versions with new capabilities designed to help large enterprise organizations deliver a superior customer experience, including expanded features that allow for wide-scale sharing while protecting the security of sensitive customer data. In addition, the Attensity Data Grid proprietary data store, initially released in version 5.5, is coupled with Analyze 6.0 to provide unprecedented performance and scale. The combination of the solution and the Data Grid computing system allows companies to transform millions of multi-channel customer conversations into actionable insights.
